Hiya! I am an experienced customer service professional with almost a decade of hands-on work in international support, tourism, hospitality, and community engagement. Fluent in Croatian and English, I bring a proven ability to provide friendly, solution-oriented communication across diverse channels and cultural backgrounds. My professional journey spans IT support at IBM UK, travel and tourism roles along the Adriatic coast, festival project management, and global online community leadership—each strengthening my ability to handle customer needs with empathy, clarity, and professionalism. I bring **real-world development experience**, adaptability, and a strong willingness to grow under mentorship. I’m comfortable supporting senior developers while continuously improving my skills and delivering reliable results for clients.
My career began in tourism and event management as a Project Manager and Guest Host for Trenchtown Festival (2002–2010), where I learned to coordinate people, solve problems under pressure, and deliver memorable visitor experiences. Later, as a Customer Representative for Sail-Croatia.com (2013), I supported international guests on 7-day cruise routes between Split and Dubrovnik—acting as the first point of contact, travel guide, and problem-solver throughout their journey. From 2013 to 2015, I worked at IBM UK as an IT Analyst, providing technical customer support for global clients. This role sharpened my professional communication skills, analytical thinking, and ability to deliver accurate, reliable information using advanced tools and processes—skills directly applicable to modern, high-quality customer support environments. I continue to cultivate strong communication and community-management abilities as the long-term Online Community Manager of the Medieval Music Group (2011–today), engaging and supporting a worldwide audience of enthusiasts with clarity, responsiveness, and cultural sensitivity. Across all these roles, I’ve built a reputation for being resourceful, empathetic, and dedicated to creating positive customer experiences—whether in person, online, or in fast-moving travel environments.
I thrive in multicultural settings, adapt quickly to new tools and workflows, and maintain a calm, helpful attitude even when resolving complex or urgent issues. With my background in customer service, tourism, and tech-savvy communication, I’m excited to support Booking.com partners and travelers in providing exceptional, human-centered service within TTEC’s community..
My Cred
Motivated Junior Web Developer with hands-on experience in building, customizing, and maintaining modern websites using HTML, CSS, JavaScript, PHP, and WordPress. Strong background in front-end development, UI/UX optimization, and plugin-based ecosystems such as Elementor, WooCommerce, and custom WordPress solutions. Experienced in working with real clients, delivering functional, performance-optimized websites, and solving technical issues efficiently. Passionate about clean code, usability, and continuous learning. Comfortable working independently in remote environments while collaborating effectively with designers and developers.
